Samsara offers a comprehensive, industry-leading solution designed to scale with your operations. Our all-in-one platform, built on the industry’s largest Connected Operations dataset, empowers the world of physical operations. Unlike providers that rely on third-party products, Samsara’s in-house approach offers a robust set of open APIs that ensure seamless integration and high reliability across our entire ecosystem.

With direct access to Samsara’s dedicated customer success team, you receive 24/7 support and fast, personalised responses. Our commitment to innovation, backed by our significant R&D investment, keeps Samsara at the cutting edge, so your operations are always supported by the latest advancements. This makes Samsara not just a vendor but also a trusted partner committed to your long-term success.

Switching to Samsara allows your organisation to move beyond basic fleet management by accessing a user-friendly platform built for scalability, real-time insights and seamless operations. Samsara provides industry-leading functionality and usability, powered by advanced AI and a robust ecosystem, giving you the tools needed for effective, large-scale operations. Unlike other fleet management software, Samsara eliminates the need for multiple third-party API integrations, minimising complexity and long-term costs.

Our direct-to-customer model means that you primarily interact with Samsara’s dedicated in-house support team, not resellers, ensuring high-touch service and rapid response times. And with one of the industry’s most innovative product roadmaps, Samsara delivers consistent, scalable enhancements, protecting your bottom line and ensuring your fleet is always positioned for future growth.

Samsara customers rely on a suite of advanced functionalities to optimise fleet management, driver management and fleet safety:

• Video-Based Safety: Detect risk and protect your drivers with Samsara’s AI Dash Cams and on-demand video footage retrieval. Built-in AI technology powers detects unsafe driving and improves driving behaviour with features such as In-Cab Alerts, seatbelt usage and mobile usage, providing you with the coaching tools necessary to ensure fleet safety. With full visibility into on-the-road safety events, it’s now possible to minimise unsafe driver behaviours such as distracted driving, drowsiness, close following, rolling stops, harsh braking and more. Samsara empowers fleets to take a proactive approach to driver coaching and driver safety, making it possible to enhance driver performance, reduce incidents and improve driver behaviour on the road.

• Vehicle Telematics: Improve efficiency, enhance vehicle tracking and streamline vehicle maintenance with Samsara’s Vehicle Telematics solution. Our to-the-second GPS tracking and route optimisation solutions power Samsara’s video telematics, giving you best-in-class visibility to improve route planning, geofencing and fleet tracking, while our remote vehicle diagnostics solution enables you to streamline fleet maintenance, improve vehicle health and streamline preventative maintenance workflows. Additionally, our advanced fuel and energy insights displays fuel data directly on the Samsara Dashboard, enabling you to improve fuel management, reduce idling, minimise fuel consumption and decrease fuel costs. 

• Workforce Apps: Streamline the driver experience in the cab with Samsara’s Workforce Apps. The Samsara Driver App enables fleets to achieve ELD compliance on a single platform. It also helps accelerate IFTA reporting and prevent HOS violations before they occur with near real-time notifications. In addition, the Samsara Driver App enables drivers to submit DVIRs directly on their mobile app, improving productivity and reducing downtime.

• Equipment Monitoring: Protect your equipment, minimise theft and reduce operational costs with Samsara’s Asset Tracking solution. With Samsara's real-time information and live-to-the-second asset tracking, you can accelerate asset recovery and maximise utilisation.

Our Site Visibility solutions utilise IoT technology for comprehensive monitoring of assets and equipment, while Connected Training ensures that employees receive effective training through accessible materials and progress tracking. Additionally, Connected Workflows streamline operations by integrating tasks for improved efficiency and collaboration.

Samsara is a proven partner in supporting the world’s most complex operations across a diverse range of industries. We cater to the unique needs of various sectors, including five of the top 10 companies in Waste Management, six of the top 10 in Construction, six of the top 10 in Transportation (LTL), five of the top 10 in Chemical Carriers, seven of the top 10 in Food Service and four of the top 10 in Wholesale and Retail. Additionally, we serve numerous other industries, such as Oil and Gas, Public Services, Food and Beverage, Passenger Transit, Utilities and Agriculture, among many others.

Samsara’s customer support is unmatched in the industry. From small businesses to enterprise organisations, we provide 24/7 technical support to ensure that you have direct, round-the-clock access to knowledgeable in-house support teams. From day one, you’ll work with Samsara’s customer success managers and implementation consultants, who stay with you from onboarding through every stage of your journey, offering a consistent and efficient experience.

Memphis Light, Gas and Water (MLGW) is the largest three-service municipal utility provider in the United States. To improve their service restoration after a series of heavy storms, MLGW realised they needed a new solution beyond what their previous fleet management software could offer. They also needed a better way to proactively coach drivers and exonerate employees from false claims so they could improve driving performance and minimise costs.

With Samsara, MLGW unlocks real-time visibility across their vast utilities operations. Supervisors can minimise risky behaviours with Samsara’s AI Dash Cams. This resulted in a 100% reduction in safety events using In-Cab Nudges and ultimately to a 20% reduction of preventable vehicle collisions. In addition, MLGW improved their service delivery with an API integration between Samsara and ArcGIS. Using this API integration, MLGW is able to quickly dispatch available technicians based on vehicle location to service outages. As a result of Samsara, MLGW significantly enhanced operational efficiency, ultimately helping to keep utility rates low and continue delivering exceptional service to the community. l Read the case study here.