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Our Commitment to Privacy and Trust

At Samsara, our mission is to increase the safety, efficiency and sustainability of your operations.  This begins with ensuring the privacy and security of the data that your organisation entrusts us to protect.  We prioritise making sure ​​your organisation’s data is secure, that you retain control over it, and that you understand how Samsara uses it.  By adhering to these fundamentals, Samsara makes it easy for you to make choices that ensure compliance and that best serve the unique needs of your business and community. 

Our guiding principles

Samsara’s commitment to earning trust and protecting privacy is governed by the following guiding principles:

Responsible innovation and data use.

Samsara promotes privacy safeguards and ethical principles in its decision-making processes to confirm that we operate in ways consistent with our values and principles.

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Give customers control over their data.

Our customers own their data and are in charge of directing and controlling how Samsara collects and processes it.

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Be transparent.

Samsara is committed to being open and transparent about how your data is collected, used and protected. Your organisation’s trust in Samsara is of paramount importance.

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Uphold the highest security standards.

Privacy and security go hand-in-hand.  Our commitment to privacy demands that we adhere to the highest data security standards.

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Implement robust legal protections.

Our customers own their data, and we will not provide customer data to a third party absent express customer consent or an appropriate court order legally requiring us to do so.

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Follow privacy by design principles.

Our Samsara products are built from the ground up with privacy and security in mind. We are committed to responsible innovation and protecting your organisation’s privacy by design.

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How Samsara Earns Customer Trust

A closer look at our approach to privacy, trust and compliance

Samsara Products

Samsara’s commitment to privacy is reflected in our product features and in our customers’ ability to customise many of our solutions to fit their specific needs and any country-specific regulations.

Samsara’s Privacy and Ethics Board

The Privacy and Ethics Board ensures key stakeholders across Samsara are thinking critically and communicating often about how our technology affects our environment and society.

Agreements and Regulatory Compliance

Company-wide policies, contractual terms and other safeguards reinforce Samsara’s responsibility to protect your data to stay compliant with applicable law.

Security and Data Protection

Samsara adheres to the highest security standards and conducts regular audits pursuant to the SOC 2 reporting process to ensure your data is safe.

Supporting our Customers

We share and continually update educational content, templates, and resources to ensure customers feel supported and empowered when using Samsara products.

Research and Whitepapers

We have collected data, conducted research, and published our findings on the topics most important to our customers, community and Samsara itself.

The 2023 State of Privacy in Physical Operations

Learn about industry leaders’ top privacy concerns and challenges, as well as how their organisations are working to address them.

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RELIABLE AND SECURE

Trusted by customers across industries

otto
fraikin
boston
san jose water
uniserve
liberty

Memberships and Attestation

MEMBER OF FUTURE OF PRIVACY FORUM'S ADVISORY BOARD

Future of Privacy Forum is a non-profit think tank and advocacy group that serves as a catalyst for privacy leadership and scholarship, advancing principled data practices in support of emerging technologies.

MEMBER OF THE RESPONSIBLE AI INSTITUTE

The Responsible AI Institute (RAI Institute) is a global and member-driven non-profit dedicated to enabling successful responsible AI efforts in organisations. The RAI Institute is focused on providing tools for organisations and AI practitioners to build, buy, and supply safe and trusted AI systems.

CHARTER MEMBER OF RESPONSIBLE INNOVATION LABS

Responsible Innovation Labs (RI Labs) is a coalition of leading investors and technology executives who recognise the importance of responsible innovation and the need for a more rigorous approach to tackling the challenges and opportunities of this moment. RI Labs’ mission is to guide the next generation of responsible company-builders by aligning the key incentives, resources and industry community

SOC 2 REPORTING ATTESTATION

The System and Organisation Controls (SOC 2) is an industry-recognised attestation report given to a company after an audit of the company’s internal practices. The audit gives detailed information about the security and availability of a service organisation's system based on their conformity with the AICPA's (American Institute of Certified Public Accountants) Trust Services Criteria.

ISO COMPLIANCE CERTIFICATIONS

Samsara has achieved four industry-leading ISO certifications: ISO 27001, ISO 27017, ISO 27018, and ISO 27701. These four independently-audited certifications show that our security and privacy systems and frameworks meet internationally recognised standards for risk management, cyber-resilience and operational excellence, and represent our dedication to data security and safeguarding our customers’ data. View our certifications here.

Contact Us

If you have questions regarding our privacy practices or policies, please reach out.

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