“I fully believe the reason we have fewer accidents today is the integration of the camera system and technology that notifies our employees when the vehicle becomes exposed to various on-road hazards.”

Vice President of Safety, Maxim Crane Works

“The buy-in [on dash cams] from our operators has been a huge win. What was once looked at as ‘big brother’ is long gone. Employees are regularly giving feedback and asking for certain dates and times to be reviewed.”

Assistant General Superintendent, Road Commission of Kalamazoo County

"Right now, drivers are the scarcest resource in the industry, and technology is helping us identify the operators we want to be with us and how to retain them with day-to-day advice to prevent accidents and cultivate them with training programmes.”

General Director of Mexicana Logistics

“A technology transformation isn't possible without top-down executive buy-in, but you're not going to be successful if you don't get input from frontline teams and have a deep understanding of their pain points. Before you roll out any new IT or processes… help your employees understand what's coming, how changes will benefit them and ensure there's follow-through on gathering feedback and implementing further change.”

CTO, Transportation & Logistics Industry

“Leaders are always trying to find ways to improve customer satisfaction. In my experience, starting with the stakeholders that are closest to your customers – your frontline employees – is the best place to start. With these best practices, you can empower your teams to make lasting improvements to customer support that truly raise the bar.”

Vice President of Customer Support Services, GardaWorld Security Services US

“With [technology], we’ve raised the bar for coaching. We drive positive behaviours with recognition and rewards, and address undesired behaviours immediately with more training, rather than being punitive.”

Vice President of Safety, AWP Safety

“It’s fair to say that working in the tyre industry means that we were not always at the forefront of technology. But all that’s changing. We have a young workforce and tech – any tech –is second nature to them. When we introduce something new, they pick it up really quickly. They don’t need to be shown what to do.”

CTO, Group Tyre

“Recruiting and retaining drivers – and keeping them safe as they do their runs –are critical to the industry’s future. By building trust, championing safety and celebrating excellence, we can create an environment where drivers don’t just work; they thrive.”

Executive Director of Safety & Recruiting, R.E. Garrison Trucking