As the world braces for the continued impact of the COVID-19 outbreak, the fallout is already causing enormous strain to our global supply chain and economy. Here at Samsara we have been staying closely connected to our customers and looking for ways to help. 

The following tips on how to leverage your Samsara technology as you adapt your business to the outbreak come from conversations with hundreds of customers on the front lines.

• <a href="#question1">Enable remote work</a>

• <a href="#question2">Apply the drivers' hours relaxation to your fleet</a>

• <a href="#question3">Tag drivers assisting with COVID-19 relief</a>

• <a href="#question4">Maintain “social distancing” with digital workflows</a>

• <a href="#question5">Adapt to fast-changing demand with real-time routing and dispatch</a>

• <a href="#question6">Help customers manage surging with live ETAs</a>

• <a href="#question7">Keep overworked drivers safe</a>

• <a href="#question8">Ensure sanitisation between shifts</a>

• <a href="#question9">Identify possible virus exposure</a>

• <a href="#question10">Maximise vehicle uptime when every mile counts</a>

Whether you’re operating critical infrastructure or simply trying to keep your team safe while you prepare for the recovery, read on.

<div id="question1">Enable remote work</div>

Preparing a continuity plan for your business and your staff is the first step to ensuring the safety of your team while minimising further disruption of your business.

Our customers working from home can still access the Samsara dashboard from any internet-connected computer. We recommend the Chrome web browser for best results, so if they’re using a personal computer, check to make sure they have Chrome installed.

<div id="question2">Apply the drivers' hours relaxation to your fleet</div>

On Wednesday (18 March 2020), the Department for Transport temporarily relaxed the EU drivers hours rules for drivers involved in the delivery of essential items to retailers. Then, on Thursday (19 March 2020), they also temporarily relaxed the rules for drivers involved in the delivery of essential items to consumers.

To help our impacted customers, we published an FAQ about the suspension and are keeping it updated as new amendments are announced. Find out if the Department for Transportation relaxation applies to your fleet.

If you’re using a Samsara Tachograph Analysis and the relaxation does apply, we recommend that fleet managers and drivers in question make note of this relaxation and why they exceeded the normally permitted limits on the back of the printed infringement reports.

<div id="question3">Tag drivers assisting with COVID-19 relief</div>

If you are involved with relief efforts, identify and tag the vehicles and drivers who are directly assisting.

You can share the location of tagged vehicles, monitor their route performance, and enable dispatchers to keep a closer eye on ETA and keep track of drivers who are applying the drivers' hours relaxation.

<div id="question4">Maintain “social distancing” with digital workflows</div>

With the Samsara Driver App, drivers can access information for their daily check-in without an in-person interaction. Instead of physical time cards, some fleets are “clocking in” drivers using a message from the app and assigning routes to drivers through the app.

If you are still using paper-based walkarounds, proof of delivery, fuel receipts, and other forms, now may be the time to switch to digital documents. Most standard documents are available out-of-the-box in the Driver App, and you can create custom documents—complete with electronic signatures and photos—in a few minutes.

Digital documents through the Driver App reduce the risk of transmitting germs through shared paperwork and face-to-face exchanges. And they’re usually faster and easier to manage, too.

If you’re using Samsara for tachograph compliance, your drivers are likely already using the app. But if not, then simply create a driver login for them in your dashboard, and have them download the app on any Android or iOS device.

<div id="question5">Adapt to fast-changing demand with real-time routing and dispatch</div>

With some routes cancelled and others surging, real-time tracking of both vehicles and trailers helps fleets route drivers efficiently to meet demand.

While some businesses are closed, many warehouses and receiving docks are experiencing unprecedented increases in demand, resulting in longer-than-usual detention times. Samsara provides visibility into these wait times with our detention report, so that drivers and dispatchers can make adjustments to plan as necessary. 

<div id="question6">Help customers manage surging with live ETAs</div>

If you’re providing goods or services to grocery or healthcare providers, they are likely overwhelmed with customers or patients. With Live Sharing, your customer can track your incoming vehicle in real time, and get an alert when you are about to arrive so they’re prepared to receive you. This way they don’t waste precious time waiting, and your driver is less likely to be held up waiting for them.

<div id="question7">Keep overworked drivers safe</div>

If your drivers are operating under the drivers' hours relaxation and are on the road for longer periods, they are more likely to be fatigued. With these extenuating circumstances, it’s more important than ever to prevent accidents by proactively assisting drivers.

Dual-facing AI dash cams help you keep an eye on drivers’ safety and ensure that they aren’t fatigued or distracted. Dash cams have built-in speakers for in-cab alerts for speeding, harsh events, and unbuckled seat belts.

Set up an alert for safety events (like harsh braking and speeding) for the drivers operating under Department for Transportation relaxation and have them delivered right to your phone or email.

<div id="question8">Ensure sanitisation between shifts</div>

To reduce the spread of COVID-19, sanitising shared equipment has become a frequent part of our customers’ safety routine.

To ensure new sanitisation practices are being followed, you can customise your electronic walkarounds so that pre- and post-trip inspections (for vehicles and trailers alike) now incorporate specific cleaning procedures.

Completed walkarounds are uploaded instantly to the Samsara dashboard, giving maintenance personnel instant visibility into issues that require their attention. To help our customers adjust to new sanitisation guidelines, we will be releasing a new defect filter to the DVIR dashboard, so that you can identify vehicles in need of sanitisation at a glance.

Fleet managers are able to configure alerts to notify staff when DVIRs are submitted that require additional attention; in this case, shop personnel and fleet managers would be able to immediately take action to sanitise a vehicle and make it safe for future drivers.

<div id="question9">Identify possible virus exposure</div>

Quickly and accurately identifying people who may have been exposed to the virus is critical to stop its spread. People who may have been exposed should take recommended action to find care, self-quarantine if needed, and communicate possible risk of further transmission. 

If a member of your team or someone your team interacts with has tested positive, you can use the Samsara platform to help identify others who may have been exposed. 

Customers can use Proximity Search to see which vehicles visited the exposure site within a certain timeframe. The Time on Site report shows how long drivers have been in an area. 

<div id="question10">Maximise vehicle uptime when every mile counts</div>

For the fleets fortunate enough to have surging demand, it’s more important than ever to avoid unplanned vehicle downtime. As a long-time customer in the food service distribution space said, “Keeping our trucks running at top quality means we can prevent delivery delays.” 

Use the maintenance features in Samsara to ensure you don’t fall behind on preventative maintenance when under heavy utilisation, and enable real-time alerting for engine faults to address issues before they cause a breakdown.

Supporting you during the pandemic

With some businesses temporarily shuttered and others pushed to the limit maintaining supply chains and critical infrastructure, responding to this crisis has involved tremendous sacrifice. We celebrate everything that our customers are doing to protect the community, keep store shelves stocked, and maintain critical infrastructure and services during this unprecedented time.

We will continue to support our customers by closely monitoring public health guidance and regulations, receiving valuable feedback from our users, and communicating relevant and helpful information.

If you have feedback for us or tips you’d like to share with others, please reach out to your Samsara customer success representative—we are here to help.