Building dash cam buy-in from the ground up.

Rolling out dual-facing dash cams to hundreds of drivers for the first time, RelaDyne needed a robust communication plan and strong driver ambassadors to gain buy-in. To ensure a successful rollout, RelaDyne started by deploying front-facing dash cams and then introduced dual-facing dash cams in phases. They also showed a video to drivers to address concerns, created handouts with common questions for drivers to review, shared clear guidelines on driver privacy and rights, and disseminated a transparent camera use policy. Driver ambassadors like Robert Chidester were instrumental; by sharing their support with their peers, they helped drive buy-in from the ground up. 

“I brought to my peers’ attention that we are here to do a job, and safety is our top priority,” said Chidester. “With dual-facing dash cams, they’re not pushing us to drive faster to get more miles in less time or do anything unsafe. It’s the opposite. We’re getting paid to be safe, and that’s good for everyone.”

RelaDyne also focused on showcasing real examples of dash cam footage being used to exonerate drivers from not-at-fault accidents and false claims. In just one year,  they achieved an 82% decrease in the frequency of insurance claims and saved $350,000 in insurance costs and up to 180 hours spent processing claims.

Coaching workflows power equitable & efficient coaching.

“Our previous cameras gave us videos inconsistently and wouldn’t always pick up important footage,” said Jason Wurster, Senior Branch Manager. “Samsara cameras give us a real-time view inside and outside the truck. Now I can show drivers actual footage, sometimes from just minutes prior, which saves time on coaching and allows me to have an informed conversation with drivers.” 

By anchoring coaching conversations in dash cam footage, RelaDyne has found that coaching sessions are more streamlined and productive, and drivers are more receptive to feedback. Now RelaDyne coaches can spend less time reactively coaching individual drivers, and more time proactively identifying leading indicators across their fleet. RelaDyne managers are scaling these insights to create tailored workflows, raising the safety bar across their organization.

Motivated drivers dial up in-cab coaching in pursuit of excellence.

When RelaDyne enabled Driver Safety Scores, drivers immediately responded positively to the gamified approach to safety, and started competing with each other to place higher on the Safety Leaderboard. 

In their first year using Safety Scores, RelaDyne has improved their average Driver Safety Score by 14%. Now drivers have flipped the coaching script, taking their safety journey into their own hands and initiating coaching conversations in pursuit of higher Safety Scores.

“It’s like they are coaching themselves at this point,” Wurster said. “Our drivers are checking the Safety Leaderboard every minute of every day. It really motivates lower-performing drivers to keep pace with their peers and seek out coaching when their Safety Score isn’t where they want it to be.”

Coaches report that drivers often text their managers on stops throughout the day to ask for coaching when they notice their Safety Score dip. One team even requested in-cab alerts to be turned on and configured by sensitivity or severity to ensure they can immediately self-coach on the road. These proactive driver coaching workflows and in-cab alerts contributed to a 89% decrease in harsh events, a 75% decrease in speeding, and 50% decrease in rolling stops in one year.

Keeping vehicles on the road, servicing customers.

Real-time visibility into the location and health of thousands of vehicles enables RelaDyne to service customers faster and more reliably. With Samsara’s Vehicle Telematics, RelaDyne is able to optimize route planning to get drivers to customers quicker and more consistently. RelaDyne also leverages odometer readings, engine hours, and diagnostics data to proactively schedule vehicle maintenance, significantly increasing vehicle uptime.

Turning efficiency improvements into business impact.

By continually optimizing driver routes, RelaDyne is maximizing their fuel efficiency and minimizing unnecessary driver miles. These efficiency improvements translate to significant savings for the business, and improve overall driver satisfaction. RelaDyne also uses route data to compare their average delivery time to the amount of product they are delivering, optimizing their route planning and increasing overall profitability.

A mobile-first communication solution.

RelaDyne needed a simple, automated way to communicate with hundreds of drivers about company-wide updates, upcoming trainings, and events. With the Samsara Driver App, RelaDyne can reach every driver quickly and easily, wherever they are. 

“Since our drivers do not have company email, this gives us a way to send messages directly to them,” said Jon Farmer, Fleet Safety Manager. “We use it for regional communications about Safety Scores, to welcome new acquisitions, and to explain process changes that could affect drivers.”

The Driver App also streamlined two-way communication between drivers and managers. Drivers can now message the RelaDyne Safety Department directly when they have questions, ensuring quick answers for drivers and an evenly distributed workload for managers. Managers also use the Driver App to communicate timely information to drivers, such as accidents, inclement weather, or traffic issues.

Billing and compliance workflows—simplified.

RelaDyne consolidated their client billing through a custom API integration, digitizing their paperwork and eliminating the need for manual processing. Driver documents are now automatically and digitally retrieved, indexed, and stored via API. This enables RelaDyne to bill customers more quickly and eliminates the need for manual document scanning.

RelaDyne also uses a custom API integration to calculate their IFTA taxes each quarter and ensure they are compliant with IRP regulations. This process consolidates data on hundreds of vehicles into one place and streamlines compliance.

High-tech, low-touch safety improvements at scale.

Using an integration with Idelic, RelaDyne combines data from Samsara on HOS violations, speeding events, and harsh driving events with data from the FMCSA to predict which drivers are at risk of being in an accident. This empowers RelaDyne to scale their coaching by identifying individual and fleet trends, and proactively addressing risky behaviors before an incident occurs.