Mohawk Industries decreases route communication time by 93% with API integration
Harnessing Samsara’s platform to digitally overhaul their 7+ year-old telematics system and install dash cams for the first time, Mohawk Industries drastically improved their driver safety, routing efficiency, and customer satisfaction.
Meet Mohawk Industries
Mohawk Industries needed a unified platform to drive digital transformation, improve safety, and maximize efficiency.
Mohawk Industries is the largest flooring manufacturer in the world with 800+ tractors and 2,500+ trailers in their fleet. Looking to update their 7+ year-old telematics system, Mohawk required a connected platform to drive digital transformation across the organization and increase operational efficiency. Specifically, Mohawk sought a digital solution to improve their planned vs. actual routing, a manual process that impacted every aspect of their business, including customer ETA times and driver payments. The Mohawk team also wanted to install dash cams in their trucks for the first time to improve driver safety.
Connecting their operations to improve safety, empower drivers, and increase operational efficiency.
With the Samsara Connected Operations Cloud, Mohawk is evolving their efficiency and safety standards to create a state-of-the-art customer and driver experience that prioritizes accountability and retention. Harnessing Samsara’s Vehicle Telematics, Apps & Driver Workflows, and Smart Trailers solutions, Mohawk also successfully converted their pen and paper processes to digital, saving time and money, and increasing visibility across their operations.
Streamlined routing benefits drivers, warehouse managers, and customers.
Pen and paper routing was slowing Mohawk down. Not only were paper logs time-consuming for staff to process, they left customers without any real-time visibility into their deliveries. Leveraging Samsara Vehicle Telematics, Mohawk upgraded their delivery tracking to better meet their customers’ needs.
“We’ve gone from having to give a two hour, stagnant delivery window—that our drivers would sometimes miss—to minute-by-minute updates for our customers,” said Matt Kin, Director of Delivery Operations. “This has been a big win for our customers.”
This visibility also benefited Mohawk’s warehouse managers. Now, they can track drivers too, and plan their days with more accuracy.
Real-time telematics eliminates route planning paperwork and improves customer satisfaction.
With drivers manually tracking routes, miles, and stops through written logs, Mohawk knew their operational efficiency was a fraction of what it could be.
With Samsara’s Vehicle Telematics, the team has upgraded and fully digitized their entire routing process in just a few months, streamlining the driver experience and improving customer satisfaction through real-time delivery tracking and updates.LEARN MORE
A consolidated driver experience streamlines processes.
With the Samsara Driver App, drivers are now able to log their HOS digitally, a formerly manual process that used to be time consuming and sometimes inaccurate. Now, Mohawk can compare what drivers report to what Samsara tracks and logs, and quickly identify any discrepancies. For drivers, the result is less time tracking and more time driving. “The Driver App is incredible. Our drivers absolutely love it,” Shane Faulkner, Senior Manager of Logistics Technology. “It operates in the background, our drivers hardly need to interact with it, and the accuracy is incredible.”
Another benefit for drivers is faster payment—with digital logs, managers can process HOS more quickly and approve payments on their cell phones. Previously, this process could take days or even weeks, and managers could not approve payment remotely. Mohawk also leverages an API integration with their payroll system, so drivers can be paid directly through the Samsara Driver App too.
“The integration between Samsara and our payroll system has been hugely impactful,” said Kin. “Now drivers don’t have to fill out hand-written paysheets at the end of the day. Everything we used to do on paper, we’re now doing digitally with Samsara. The drivers love that they only have one device they need to work with now—their tablet.”
In addition to optimizing routing, Mohawk has utilized the Driver App to streamline every aspect of their drivers’ experience, including communication.
“Truck drivers don’t like to sit and wait,” said Faulkner. “When they drop off a load they want to know immediately where they’re going next. That’s why the speed of communication that Samsara provides has been so beneficial for us.”
Less siloed data, more business impact.
Beyond payroll, Mohawk has digitally transformed their business operations through Samsara’s API integrations.
“Samsara’s API integrations are game changers for us. We’re only 9 months in and we’ve already integrated Samsara with our most important softwares,” said Faulkner. “We’re also leveraging as much Samsara data as we can to create our own business impact reports with greater ease than ever before.”
For local routes, drivers need to communicate with dispatchers between each leg to get their next assignment. Prior to partnering with Samsara, these 6,000-8,000 communications per week were difficult to facilitate efficiently, and drivers were losing time while they waited for route assignments. With a custom API integration between the driver app and their dispatching software, Mohawk decreased these route communication times by 93% across their fleet.
Mohawk is also digitizing paperwork and connecting that data through API integrations, including DVIRs, planned vs. actual route reports, delivery stops, miles, and customer signatures. These integrations improve communication and efficiency for their warehouse managers and maintenance team.
“Our DVIRs are now going straight to our maintenance shops for our OTR and local fleets,” said Faulkner. “That gives our maintenance folks a heads up on any issues drivers are reporting and helps them plan their day.”
For Mohawk, the ability to bring disparate data together under one digital roof has been monumental for their business. “I’ve been in this industry for a long time, and I can say that Samsara’s ability to log routes, stops, and deliveries and pay drivers in one app is groundbreaking,” said Kin.
Looking forward, Mohawk plans to dive even deeper into their data from Samsara to inform their upcoming ESG report. Specifically, they’ll highlight how they leverage Samsara’s MPG Report to monitor and track towards better fuel efficiency and reduced fuel costs.
“With Samsara’s ability to see MPG for each driver, we’re driving more efficiently overall,” said Faulkner. “With fuel prices as high as they are, that translates to significant savings for us.”
Apps & Driver Workflows
Digital workflows transformed their operations through increased efficiency and visibility.
Digitizing processes for thousands of vehicles was no small task, but Mohawk leveraged Samsara to quickly and efficiently connect their data and operations within one streamlined platform.
As a result of digitizing pen and paper processes, Mohawk has saved hours of work, evolved their driver pay system to be nearly instantaneous, transformed the HOS experience for their drivers, and simplified their once complex and manual on-the-road processes.LEARN MORE
Safety Scores enable proactive coaching and boost retention.
Thanks to Samsara Safety Scores, Mohawk is proactively identifying drivers who exhibit unsafe behaviors, and providing coaching early and often. “Samsara has a phenomenal tool with the Driver Safety Scores,” said Faulkner. “It has completely changed the way we coach our drivers for the better.”
With real-time data on safety, Mohawk can help drivers address unsafe behaviors immediately and build better habits for the long term. “We coach drivers on violations as they’re coming into our system. Then, we use Safety Scores to identify low-performing drivers and coach them to improve.”
This coaching strategy has already yielded impressive results. “When we started this program, we had drivers with Safety Scores that needed improvement” said Chastain. “Now, we don’t have a single driver below 70 or 80 at a minimum because of the coaching we’ve been able to do.”
This change has been especially beneficial from a retention perspective.
“It’s a tough labor market, and you don’t want to let go of drivers unless you absolutely have to,” said Chastain. “With Samsara, we’re able to identify low-performing drivers earlier than before and coach them to improve their performance before they’re placed into disciplinary action. Because of this, we’ve been able to catch and coach drivers who previously would have been headed for a serious performance improvement plan and even out the door. This is extremely important for our driver retention.”
Mohawk also leverages Samsara Safety Scores to identify their top drivers, and they created a special recognition and rewards program to incentivize drivers to drive safely and continuously improve.
AI Dash Cam footage exonerates drivers and saves money.
In just the first 6 months with Samsara AI Dash Cams, Mohawk successfully exonerated several drivers.
“We’ve had some accidents occur and we were able to share the footage with law enforcement,” Chastain said. “After seeing the footage, law enforcement then changed the ruling in the accident and exonerated our driver.”
As a result, AI Dash Cam footage is saving Mohawk time, money, and potential lawsuits.
“We had two incidents that could have resulted in costly lawsuits for us if we hadn’t been able to share the footage with law enforcement,” said Faulkner.
AI Dash Cams boost driver safety and accountability while improving retention.
Prior to installing Samsara AI Dash Cams, Mohawk had limited visibility into driver safety, and no video evidence to exonerate drivers from not-at-fault incidents.
Since deploying Samsara's Video-Based Safety solution across their fleet, Mohawk implemented an early coaching program that corrects behaviors in real time, raising their average Driver Safety Score by an estimated 350%, and even improving driver retention. Mohawk has also avoided several lawsuits and successfully exonerated several drivers in just 6 months.LEARN MORE
Harnessing the Utilization Report to rightsize strategically.
Making the most of their equipment was top of mind for Mohawk, so when they installed Samsara’s Smart Trailers solution across their fleet, they began aggressively monitoring the data.
“We have Asset Gateways on 1,500+ trailers now,” said Faulkner. “We’re leveraging the Utilization Report to monitor average sitting time. In time, we’re intending to use this report to reduce our trailer count.”
As Mohawk continues to audit their equipment and assets for underutilization, they plan to lean on Samsara to streamline and simplify the process.
“We also started tracking our chassis and monitoring that utilization as well. Samsara has been an incredible partner,” said Faulkner. “We continue to be impressed every day with what the technology can do.”
Smart Trailers increase visibility and optimize utilization.
Prior to partnering with Samsara, Mohawk had their work cut out for them trying to track their 1,500+ trailers.
Since installing Smart Trailers, they’ve experienced utilization visibility like never before, and they are leveraging this data to monitor and rightsize their fleet.LEARN MORE