Jordan Carriers simplifies driver onboarding and cuts admin time by 50% with Connected Training
With Samsara, Jordan Carriers creates an exceptional driver experience by bringing new driver orientation, daily task management, and safety coaching into a single, easy-to-use platform.
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Meet Jordan Carriers
Dated technology and inefficient tools drove the need for better fleet solutions
Jordan Carriers, one of the largest private employers in the state of Mississippi, prides themselves on being the “flatbed industry's most driver-friendly freight.” With operations spanning the eastern half of the United States, they continuously attract and retain top drivers with cutting-edge technology, equipment, and benefits.
But Jordan Carriers saw declining reliability and quality with their previous fleet management system and aging dash cameras, creating inefficiencies for both drivers and their back office. Their third-party training software also added redundant administrative work during driver onboarding. To better support their growing workforce, they needed a solution that was reliable, user-friendly, and consolidated their tools and software.
Consolidated, cutting-edge technology improves the employee experience
Jordan Carriers needed a dependable, unified system to enhance their driver experience. They piloted Samsara AI Dash Cams to replace their prior cameras and, after a successful trial, implemented them across their entire 800-vehicle fleet. Samsara’s robust capabilities also made adopting the Driver App to consolidate driver tools an easy decision. To manage the large-scale rollout, Jordan Carriers relied on their Samsara Implementation Consultant for support. Weekly check-ins throughout installation ensured progress, resolved issues, and enabled them to complete the transition within a year.
Consolidating driver tools and streamlining learning with Connected Training
Jordan Carriers regularly recruits new drivers but their previous driver training program did not integrate with their fleet management system. “Before, deploying new drivers was two separate processes for our back office,” said Chris Hanley, Safety Compliance Analyst. To operate efficiently while expanding their team, they needed a solution to merge these processes.
Delivered in the Driver App, Samsara Connected Training consolidates systems and improves the driver experience with personalized learning. Now, Jordan Carriers can assign pre-built training courses from the library or upload custom content when onboarding or upskilling drivers. “With Samsara, everything is in one place. It makes life simpler, easier, and less stressful,” said Hanley.
Now, as soon as they hire a new driver, Jordan Carriers builds their profile and auto-enrolls them in relevant training courses at the same time. “Assigning courses with Connected Training is smooth on the back end. It's one less thing we have to worry about,” said Hanley. With Connected Training, Jordan Carriers spends 50% less time onboarding new drivers and assigning their orientation courses.
Reducing admin time to onboard drivers by 50% with Connected Training
Before Samsara, Jordan Carriers managed driver profiles and training in two separate platforms. As they scaled, freeing up their back office from duplicative work became a top priority. With Connected Training in the Driver App, Jordan Carriers can easily assign training courses in the same place they manage drivers, reducing the amount of time needed to set up new drivers and assign courses by 50%.
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Supporting drivers from anywhere with intuitive technology
Before using the Driver App to help drivers manage daily tasks, Jordan Carriers experienced challenges with driver assignments and consistent task completion. With the Driver App, they can provide guided workflows to ensure tasks are done in the right order and manage driver assignments with ease. Through an integration with McLeod, Jordan Carriers can seamlessly manage drivers’ routes, workflows, and documents directly from the Driver App. “It brought everything into one place and made it more organized, easier to follow, and created a better driver experience,” said Woody Townsend, IT Manager.
Prior to using Samsara’s Mobile Experience Management (MEM) to support drivers in the field, Jordan Carriers’ back office had to guess what a driver was looking at when they called for help. “With MEM, we can remotely access a driver’s tablet and hold a one-on-one training session while we’re looking at the same thing — it’s more productive for the driver and the trainer,” said Hanley.
Investing in the right tools to properly enable their team is critical for Jordan Carriers. “It’s important that we get positive feedback on our technology and we consistently hear from drivers that Samsara just works,” said Townsend. As they continue to grow their team and recruit top talent, Samsara technology gives Jordan Carriers a competitive edge. “We're seeing more and more drivers coming into the company with previous experience with Samsara and if they don't, the interface is so easy to train anyone on,” said Hanley.
Creating a best-in-class driver experience with MEM and the Driver App
Enabling their team with industry-leading technology helps Jordan Carriers deliver an exceptional employee experience. With Samsara’s Driver App and Mobile Experience Management (MEM), drivers can get one-on-one support at any time and are equipped with guided workflows to ensure tasks are completed correctly and efficiently. “Samsara is clear and easy for drivers to use, it’s worth its weight in gold,” said Hanley.
LEARN HOWReal-time training enables drivers to improve safety quickly and at scale
Prior to Samsara, Jordan Carriers used dash cams but faced challenges with the system’s reliability and video quality. After vetting the big names in fleet technology, they decided to trial Samsara AI Dash Cams after seeing the HD video and interface. After a smooth initial installation and getting positive feedback from drivers and admins, Jordan Carriers decided to rollout AI Dash Cams across their entire fleet. “Samsara has a complete edge over their competitors — the video quality and ease of pulling footage is leaps and bounds ahead,” said Townsend.
AI Dash Cams provide Jordan Carriers with real-time video and alerts so they can follow up on incidents in the moment. With AI-powered in-cab alerts, drivers are prompted to self correct as soon as risky behaviors are detected, reinforcing formal training completed with Connected Training. The audio alerts from In-Cab Nudges™ are helping drivers build lasting habits without triggering coachable safety events — in the first year since installing AI Dash Cams, Jordan Carriers experienced a 50% decrease in safety events. Today, drivers even have some fun with their Driver Safety Scores, getting competitive with their peers to see who will top the weekly leaderboard.
They’ve also brought visibility from their side cameras to their Samsara Dashboard with HD Camera Connector. Now, they have 360-degree vehicle visibility and in the event of a crash, the additional footage provides full context into the incident.
In-cab alerts help drivers self correct to reduce safety events by 50%
Jordan Carriers needed a new dash cam system that provided higher quality footage. After vetting several providers and seeing the advanced capabilities of Samsara AI Dash Cams, they underwent a full-fleet rollout. Now, real-time, HD video and AI-powered in-cab alerts have transformed their safety program, enabling drivers to self-correct in the moment. In less than one year, Jordan Carriers reduced safety events by 50% using in-cab alerts.
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