Warranty Process
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Support
Having some trouble? We’ve got you covered.
Hardware Troubleshooting
If you’re having trouble with one of your devices, please visit the Hardware Troubleshooting Guide to troubleshoot the issue.
Samsara supportSupport Request Form
If you’re unable to troubleshoot the problem, please submit a support request form or contact support for further assistance.
Samsara support request
Product Exchange
If your issue cannot be resolved with Support, the Support Representative will authorize a product exchange, and within 48 hours, you will receive an email with a return label.
Step 1 (Required)
Trouble shoot your Hardware
Step 2 (Required)
Submit a support request
Step 3
Print your return label
Step 4
Attach the return label to the box and place all devices and accessories in the box
Step 5
Drop the box off at any UPS location. A tracking number will be issued with your label
In order for the exchange to be processed, your faulty hardware needs to be returned no later than 45 days after your return label was issued.
Step 6
Install your replacement products
You will receive an email with the shipment details of your replacement products within 48 hours of the exchange authorization. This email will include the product details and a tracking number.
Get Started
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