Customer Referral Programme

Customers can refer their colleagues and earn up to £350 / 400€ in rewards after the referred colleague makes a qualifying purchase, subject to the restrictions set forth below. To be eligible, referrals must be submitted via your personal referral link or you must provide full and accurate information in the 'Submit Referral' form. You must have the right permissions to share someone’s personal information, be a Samsara customer in good financial standing and have approval from your employer to receive rewards. Additionally, you must be at least 18 years old and agree to the full programme terms and conditions.

Do you have any comments, feedback or suggestions about the Customer Referral Programme? If so, please email us at referrals@samsara.com. 

A1. Referrals must be submitted via the Customer Referral Page or by using your unique referral link. Check out this ‘how to’ video for additional assistance. Before submitting a referral or anyone’s personal information to Samsara, make sure you have the person’s permission to do so.  If you later find out that you did not have such permission, please inform us as soon as possible. For more information about Samsara’s processing of personal information, see samsara.com/support/privacy.

A2. To be eligible for a referral reward, you must:

• Have the referral submitted via the Customer Referral Page or by using your unique referral link from your My Referral portal in the Samsara dashboard

• Be referred by a current Samsara customer by the time of purchase (i.e. you have a login to a Samsara dashboard account with a valid, paid licence)

• Not be a self-referral

• Not be prohibited by your employer from receiving the reward

• Be over 18 years old

• Ensure that a friend is referred before they are engaged with the Samsara Sales team

A3. As of 30 Aug 2022, we will be paying rewards for all referred friend purchases, based on their purchase amount with us. Please see the question below for more details.

For referrals submitted before 30 Aug 2022, the referred friend must purchase at least five qualifying licences in order to be eligible.

A4. Your and your friend’s rewards will be based on how much your friend purchases when they first sign up for Samsara (excluding taxes):

• Your friend’s annual spend with Samsara: <£4000 / €4500 | Referral reward: £70 / €80

• Your friend’s annual spend with Samsara: ≥ £4000 / €4500 | Referral reward: £350 / €400

A5. Referral rewards are sent in the form of a digital gift card and you can select from over 80 vendors to chose the right reward for you.

A6. Most Samsara customers can find their referral link in the ‘Referrals’ portal in the Samsara Dashboard. To access your unique link from your Samsara Cloud Dashboard, click on your user profile icon and select Referrals from the menu. Your referral portal will contain your unique link. Check out this ‘how to’ video for additional assistance.

A7. Pop-ups must be enabled for the direct link to open your referrals portal in a separate tab from your Samsara Cloud dashboard. You can also access your unique link from your Samsara Cloud Dashboard by clicking on your user profile icon and selecting Referrals from the menu. Check out this ‘how to’ video for additional assistance. 

A8. If you have access to the Referral Portal in your Samsara Dashboard, your digital gift card will be available when your referred friend is 30 days post-purchase. See this Help Center article for more information.  Referred customers, will receive the gift card via email.

If you do not yet have access to the Referral Portal in your Samsara dashboard, referrals are paid out between 30 and 60 days after the colleague that you referred makes a qualifying purchase.

All potentially eligible referrals are reviewed at the beginning of each month. If your referral is approved for a reward, we will get in touch via email and request that you confirm your email address before sending you a link to claim your referral reward via digital gift card.

If it has been more than 60 days and you have not received any communications from us about your referral reward, please email referrals@samsara.com.

A9. If you have access to the Referral Portal in your Samsara Dashboard, you can see the status of your referrals there. For more detailed instructions, please see this Help Centre article.

If you do not yet have access to the Referral Portal in your Samsara Dashboard, please contact your account rep or email referrals@samsara.com.

A10. There are a number of reasons why a referral may have been disqualified, including the following:

• Your referred colleague was already engaged with Samsara Sales.

• Your referred colleague hasn't yet hit the 30-day post-purchase threshold.

• Your referral returned their purchase within the 30-day return period.

• You referred yourself.

If you believe your referral was mistakenly disqualified, please submit a ticket. Samsara has sole discretion to determine whether to grant a referral reward.

A11. Individuals may not refer themselves or their own businesses. This includes separate contacts at the same business or a second business that you are also associated with.

A12. Referrals expire after 60 days from the submission date

Individuals may not refer themselves. Referrals are reviewed when the referred account is 30 days post-purchase, and rewards are sent within 60 days of a qualifying purchase. This offer is subject to cancellation at any time.

If you have any questions, please contact your Samsara account rep or email us at referrals@samsara.com.