Trial Process

Taking Promise to Practice

Get Started

You’ve been granted keys to test Samsara products in your very own ecosystem, to determine if it's the right solution for your organization.

Full Service Support

If you come across any questions or support issues with your trial products, please contact our 24/7 customer support team to assist.

(415) 329-6900 Email Chat

Not the Right Fit?

If you’ve deployed our products and are not ready to purchase, simply send back the trial products before your trial window closes.

Step 1

Request a return label from returns@samsara.com

Step 2

Print and attach the return label to the box and place all trial products and accessories in the box

A partial return will be documented as not returned.

Step 3

Drop the box off at any UPS location. A tracking number will be issued with your label

Products not fully returned within the original trial window will be considered purchased, and an invoice will be mailed to you after the trial has expired. Products will be deactivated within 30 days after the invoice has been sent.

REQUEST EXTENSION

Need more time to decide?

If you need more time for your trial, reach out to your account representative to request an extension.