GardaWorld Security improves safety at scale to reduce speeding by 74%
Samsara enables this security services provider with visibility and data to improve driver safety and eliminate manual work across their expansive operations.
Meet GardaWorld Security
Limited data and visibility put safety at risk.
GardaWorld Security is a company of GardaWorld, a global leader in security services, integrated risk management, and cash management solutions. With 75 branches in the United States alone and a team of 7,500 drivers to continuously provide service to their customers, GardaWorld Security must ensure consistent safety standards across their workforces and branches.
GardaWorld Security operates thousands of vehicles across the country as part of their patrol services that take place virtually anywhere, at any time. With much of their work happening at night, they continuously look for new ways to combat drowsiness and distracted driving to ensure driver safety, but their previous telematics system only reported on basic driver performance metrics such as speeding and seatbelt use. Additionally, they did not have sightlines into their vehicles—they needed visibility into the cab and robust reporting to improve safety at scale.
Innovative solutions to overhaul their safety program.
When deciding on a technology partner, Samsara’s innovative safety solutions and commitment to continuous improvement excited the team at GardaWorld Security. Throughout the evaluation process, they brought in a range of decision-makers, from their Field Support Services Manager to Chief Security Officer, to ensure a 360-degree review of the system.
They initially equipped 650 vehicles with AI Dash Cams and Vehicle Telematics but the distributed nature of their branches made installation complex. To stay on track, GardaWorld Security partnered with Samsara Implementation Consultants to complete the job. Once up and running, they immediately had access to their safety data and were able to take action using the intuitive interface. Today, GardaWorld Security is proud of how they’ve transformed safety for their employees with Samsara. “Safety is one of our biggest competitive differentiators and Samsara enables us to be an industry leader with our safety program and technology," said Kimmy Favazza, Director of Marketing.
Doubling down on training opportunities enabled by AI.
GardaWorld Security previously used a telematics system for basic safety reporting but in order to make significant improvements to their safety program, they needed visibility into their vehicles. They decided to roll out Samsara AI Dash Cams to proactively protect their people and assets on the road.
Samsara AI Dash Cams detect when GardaWorld Security’s drivers engage in risky behaviors—from speeding to rolling stops—and offer real-time coaching so they can self-correct. When manager-led coaching is needed to address continued or dangerous behavior, HD footage can be pulled instantly to support in-person training sessions. Between in-cab alerts reminding drivers to practice safe behaviors and manager-led coaching, GardaWorld Security decreased speeding by 74%, close following distance by 67%, and rolling stops by 25% in only one year. “By using Samsara Dash Cams, our drivers know that someone who cares is watching out for them and wants them to be the best driver they can be,” said Joseph Elia, National Fleet Coordinator.
Improving key safety metrics with in-cab alerts.
GardaWorld Security had access to limited safety data from their telematics system but without visibility into the cab, they couldn’t proactively improve their safety program. After deploying Samsara AI Dash Cams, they turned on real-time, in-cab alerts to coach drivers on safer habits. In just one year, they improved several safety metrics including a 74% reduction in speeding, a 67% decrease in close following distance, and 25% less rolling stops.
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Simplifying drivers’ daily tasks to boost compliance.
GardaWorld Security’s drivers are distributed across the U.S. which meant maintaining 100% compliance was a challenge. They decided to roll out the Driver App after installing Samsara Vehicle Telematics and AI Dash Cams to further enhance their safety program, increase compliance, and improve productivity.
The Driver App’s intuitive interface enables drivers to easily complete tasks, track their safety progress with Driver Safety Scores, and communicate with the back office. Now, GardaWorld Security’s drivers are equipped with guided workflows that prompt them to complete tasks at the right time, ensuring they complete safety inspections, certify their logs, and more. Since introducing the Driver App to their 7,500+ drivers, GardaWorld Security improved regulatory compliance by 30% with guided start-of-day workflows to help drivers complete necessary tasks before getting behind the wheel.
Data visibility empowers drivers to own their work experience.
Before Samsara, GardaWorld Security only had surface-level insights into driver performance—such as speeding and seatbelt use—that they shared with drivers during manager-led training sessions. To improve driver safety across all 75 branches, they not only needed more data but also a simple way to give drivers visibility into their performance.
Since rolling out the Driver App, GardaWorld Security enables drivers with their own data to improve safety across their dispersed operations. Now, drivers can manage their progress from anywhere with individualized Driver Safety Scores, allowing them to proactively adjust their behaviors as needed. While GardaWorld Security continues to regularly coach drivers in person, the Driver App has supplemented their safety program and empowered drivers to take control of their performance.
Streamlined workflows increase compliance by 30%.
Employing more than 7,500 drivers, ensuring compliance at scale was a challenge for GardaWorld Security. Since rolling out the Driver App to their expansive team, they’ve simplified compliance with Samsara’s intuitive tools and streamlined workflows. Now, GardaWorld Security enables their drivers with the Driver App’s guided start-of-day workflow to improve regulatory compliance by 30%.
LEARN HOWConsolidating workflows saves time and money.
Maintaining peak productivity is critical for GardaWorld Security, but since they rely on many different systems, their back office teams had to manually enter the same data across various platforms.
With Samsara’s open API, GardaWorld Security has streamlined work for their back office—especially when onboarding new drivers. “Samsara’s open API reduces repetitive, manual logging. When we create a new driver inside our ERP system, it automatically flows over to Samsara and assigns them to the correct Tags and Attributes,” said Joseph Smith, Vice President of Customer Support Services Operations. “On the driver’s first day, they just open the app on their phone and log into their assigned vehicle. There's less responsibility of recreating the same workflow over and over again.” Using the Samsara Platform, GardaWorld Security improved weekly productivity by 25% since eliminating manual data entry for their back office.
Similarly, they’re using Samsara’s open API to extend visibility from the Connected Operations Cloud to their customer-facing security platform, TopoONE by Crisis24, to significantly reduce the effort required from their employees to complete daily tasks. “We're able to see everything and take action in one place. We mirror our vehicle data as if you’re viewing it in the Samsara dashboard so our specialists only have to use a single system—it saves a huge amount of time as well as costs,” said Smith.
Eliminating manual work to improve productivity by 25%.
GardaWorld Security relies on several systems to effectively run their complex operations. This created duplicative, manual work for their employees, especially when managing their massive team of drivers. Using Samsara’s open API, they can integrate their existing data with Samsara to recreate workflows, alerts, and more, freeing up 25% of their specialists' time previously spent entering data into multiple systems.
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Comprehensive visibility creates efficiencies.
GardaWorld Security’s previous telematics provider didn’t offer real-time visibility into their vehicles which meant they were more vulnerable to theft and unauthorized use. Additionally, the data they could access was limited to speeding, seatbelt use, and harsh events. They needed a robust, consolidated system to provide greater control of their fleet.
GardaWorld Security equipped their vehicles with Samsara Vehicle Telematics as part of their fleet management overhaul. Now, they have real-time visibility into each vehicle’s location, remote vehicle diagnostics, efficiency data, and more, enabling them to proactively manage their fleet from anywhere. Geofence alerts have been especially useful for GardaWorld Security—by geofencing their job sites and other regular locations, they can easily verify if their vehicles are where they are supposed to be.
Protecting assets with total fleet visibility.
Limited data and visibility from GardaWorld Security’s previous telematics provider created inefficiencies and blind spots when managing their fleet. To proactively protect their vehicles, GardaWorld Security deployed Vehicle Telematics to monitor their fleet in real time with GPS tracking and geofence alerts.
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