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Questions you’re probably asking.
Why choose Samsara?
Samsara is designed to be your long-term, trusted partner, with a platform built to support your organization’s unique fleet operations. We offer an industry-leading, enterprise-grade platform powered by the world’s largest Connected Operations dataset. This allows Samsara to deliver advanced AI automation and diagnostics that provide high-complexity fleets with meaningful ROI through reliable, real-time insights.
Our expertise goes beyond technology, with hands-on customer support at every stage of your journey, from seamless implementation to dedicated, in-house post-sales support. Samsara’s comprehensive product suite addresses all aspects of Connected Operations, enabling scalable solutions as your business grows. Additionally, we offer white-glove customer support to ensure a seamless user experience and a platform designed to perform at scale, tailored to meet the demands of complex fleet operations.
What are some of the key functionalities used by Samsara customers?
Samsara’s Connected Operations Cloud offers a comprehensive suite of solutions designed to empower organizations and owner-operators to improve driver safety, enhance efficiency, and streamline fleet management. This includes:
Video-Based Safety: Detect risk and protect your drivers with Samsara’s AI Dash Cams and on-demand video retrieval. By taking a proactive approach to coaching and driver management, you can enhance driver performance, reduce incidents, and improve driver behavior on the road.
Vehicle Telematics: Improve efficiency, enhance vehicle tracking, and streamline vehicle maintenance with Samsara’s Vehicle Telematics solution. Our to-the-second GPS fleet tracking and route optimization solutions give you best-in-class visibility to improve route planning and fleet efficiency, while our remote vehicle diagnostics solution enables you to streamline fleet maintenance, improve vehicle health, and streamline preventative maintenance workflows. Additionally, our advanced fuel and energy insights enable you to improve fuel management, reduce idling, minimize fuel consumption, and decrease fuel costs.
Workforce Apps: Streamline the driver experience in the cab with Samsara’s Workforce Apps. The Samsara Driver App enables fleets to achieve ELD compliance on a single platform, accelerating IFTA reporting and preventing HOS violations before they occur with near real-time notifications. In addition, the Samsara Driver App enables drivers to submit DVIRs directly on their mobile app, improving productivity and reducing downtime.
Equipment Monitoring: Protect your equipment, minimize theft, and reduce operational costs with Samsara’s Asset Tracking solution. With Samsara's real-time information and live-to-the-second asset tracking, you can accelerate asset recovery and maximize utilization.
What exclusive products does Samsara offer that set it apart from the competition?
Our Site Visibility solutions utilize IoT technology for comprehensive monitoring of assets and equipment, while Connected Training ensures employees receive effective training through accessible materials and progress tracking. Additionally, Connected Workflows streamline operations by integrating tasks for improved efficiency and collaboration.
What industries benefit most from using Samsara?
Samsara is a proven partner in supporting the world’s most complex operations across a diverse range of industries. We cater to the unique needs of various sectors, including 5 of the top 10 companies in Waste Management, 6 of the top 10 in Construction, 6 of the top 10 in Transportation (LTL), 5 of the top 10 in Chemical Carriers, 7 of the top 10 in Food Service, and 4 of the top 10 in Wholesale and Retail. Additionally, we serve numerous other industries, such as Oil and Gas, Public Services, Food and Beverage, Passenger Transit, Utilities, and Agriculture, among many others.
What kind of customer support can I expect from Samsara?
Samsara's customer support stands out compared to the competition by offering world-class customer service with US-based 24/7 availability through email, chat, and phone. Samsara provides a dedicated in-house support team, including implementation consultants and customer success managers, ensuring a seamless experience from the start. Samsara's focus on building long-term partnerships and a customer-centric approach ensures that needs are met efficiently and effectively, which is a significant differentiator in the support experience.