Tap into actionable insights from operations leaders around the globe.
Executive summary
AI is transforming operations. See how your peers are using the technology.
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87% of organizations expect to increase investments in AI.
Organizations are investing in AI to stay competitive.
94% of leaders believe their organization needs to invest in AI so they are not left behind, and 51% of organizations are already using AI.
90% report that their employees feel positive about AI.
Increase safety & productivity with AI.
Those already using AI report improved safety (45%) and employee productivity (42%) as top benefits, and employee sentiment about the technology is high.
63% plan to adopt AI solutions from an external partner.
Leaders are prioritizing responsible AI.
58% of organizations using AI are implementing privacy and data protection measures. Most will buy rather than build, and 52% prioritize a partner’s ability to integrate with existing systems.
THE STATE OF AI TODAY
Organizations are reaping the benefits of AI, and most say they are just getting started.
Adoption of AI is accelerating. 51% use AI now, and 93% predict they will by 2026.
Download ReportGlobal AI Maturity
- Global
- U.S.
- Canada
- Mexico
- UK/Ireland
- France
- Germany
Widespread – AI is used across departments and employees are trained on how to use it
Limited – a few departments and/or employees are currently using it
Piloting – we are testing out a few specific use cases with a small group of employees
Preliminary – we have not yet begun using our AI solutions
Most organizations are in an early AI maturity phase.
68% report that their organization is currently using AI in a limited, preliminary, or piloting capacity.
Mexico and North America are leading the way.
50% of leaders in Mexico say AI use is “widespread” across their organization. Organizations in the U.S. (38%) and Canada (34%) are not far behind in AI maturity.
European organizations are ramping up investments.
80% of European leaders plan to increase AI investments in the next year.
AI USE CASES AND BENEFITS
AI’s use cases within physical operations are expanding—and early adopters report widespread benefits.
From improved safety to operational efficiency, leaders are unlocking positive ROI with AI.
Download ReportAI use cases are vast.
The top use cases are customer and community support optimization, predictive maintenance, and safety and security, as well as driver assistance systems such as dash cams.
The benefits are clear.
From improved safety to employee productivity and competitive differentiation, leaders reported diverse benefits from their varied uses of AI.
Even those early in their AI journey report positive ROI.
Of the organizations that are already using AI—regardless of where they are in their implementation journey—100% report at least one benefit from their investment in AI.
TOP AI USE CASES AND BENEFITS
- Top Use Cases
- Top Benefits
EMPLOYEE BUY-IN ON AI
90% of employees feel positive about AI—reflecting how it’s enhancing workers’ day-to-day lives.
Leaders around the world report strong buy-in on AI from their employees.
Download ReportGlobal employee perceptions of AI
- Global
- Canada
- U.S.
- France
- Mexico
- Germany
- UK/Ireland
Positive employee perception is ubiquitous.
In all countries surveyed, the vast majority of leaders say their employees feel positive about using AI technology.
Employees in three countries lead the way.
The U.S. (95%), France (92%), and Canada (91%) reported the highest employee sentiment.
Why? AI is directly benefiting employees.
Top-reported benefits of AI include safety and productivity, indicating how AI technology is positively impacting workers’ day-to-day lives.
What do industry leaders have to say about AI?
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